TELE CALLER it is popular job now days, TELE CALLER is a person who help people in their problem. TELECALLER has to deal with the client. TELE CALLER has the responsibility to help client with the appropriate product, service, and trouble shooting problem. For TELECALLER there are some skills are important for him. customer satisfaction , customer problem solving is the main target for TELECALLER.
THERE ARE TWO TYPES OF TELECALLER..
1.INBOUND TELECALLER
2.OUTBOUND TELECALLER
FOR HIRE A TELECALLER THERE ARE SOME SKILLS REQUIRED......
1. GOOD INTERPERSONAL SKILLS
2. TELE CALLING PROTOCOL
3.CUSTOMER ORIENTATION
4.GOOD SALES
5.PROBLEM SOLVING
The main job responsibility and task of TELECALLER for handling outbound and inbound call and provide information according to their wants. representing the company by making calls and sms , updating customer records. customer support also essential part of TELECALLER JOB.
HOW TO HIRE A TELECALLER IS A DIFFICULT TASK SO THERE ARE SOME SKILLS ARE REQUIRED TO HELPING YOU TO HIRE A GOOD TELECALLER.
1. GOOD INTERPERSONAL SKILLS....
TELECALLER has to talk with client and customer so interpersonal skills is very important to interact with them. TELECALLER has to talk with them without any hesitation. he should have a good communication skills and talk with polite and soft spoken so customer can trust and give a good feedback to you and your company. these skills should be present in the TELECALLER. for hire a TELECALLER you have to see him resume and check his ability and performance.
2. TELE CALLING PROTOCOL...
TELECALLING protocol is also a skills required to maintain your company and self reputation. he must have advanced etiquette. how to talk with customer and solve their problem. he should be soft spoken and be patience. he never loud to talk with customer . TELECALLER voice should be simple and sweet not aggressive. For hire a TELECALLER telecalling protocol is essential part for company.
3.CUSTOMER ORIENTATION....
he should be customer orientation , customer relation in which staff focus on helping customer to meet their long term needs and wants. he should satisfying and retaining customer.
4.GOOD SALES ...
he should have a quality to sale product and service to customer . he should have ability to what customer wants in a responsive manner. establish trust with the buyer.telling compelling stories. attract customer with good offer.
Mini Jain
Digital Marketing Executive
Talent Corner H.R. Services Pvt. Ltd
(about Talent Corner) – Talent Corner H.R. Services is a professional human resources consultant providing innovative recruitments solutions to the corporate world. Incorporated in 2002, Talent Corner has now grown into one of India’s top HR Services Companies with Over 150 employees in Offices and located at 10 Locations across the country. We are currently serving over 900+ clients in diverse industries.
We are providing recruitment services in Bangalore, Chennai, Delhi, Hyderabad, Pune, Kolkata, Rajasthan, Gujarat, & Cochin. In a Dynamic Business World, Standardized Business Solutions don’t Often Work. Therefore we offer customized Recruitments and Executive Search Solutions for Companies across industries. Visit our website to know more about us at: http://talentcorner.in
Apart from High Quality Recruitment Services, Our Industry Demands “Ownership” in Business. Thus in Order to Scale, we have Developed a Unique Recruitment Franchise Opportunity to harness your Entrepreneur Aspirations. To know more about our recruitment franchise opportunities, visit : http://talentcorner.in/